Refund and Returns Policy
Effective Date: January 1, 2024
At ToolVetaMax, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a clear and straightforward Refund and Returns Policy to help resolve any issues.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be made within 30 days of the purchase date.
- Condition: The item must be unused, in its original condition, and in the original packaging. Any product that has been used, opened, or altered may not be eligible for a return or refund.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at info@toolvetamax.com or call 404-555-0115. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to return the item.
- Ship the Item: Return the item to the address provided by our team. Ensure the item is properly packaged to avoid damage during return shipping. The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.
3. Refund Process
Once we receive the returned item and confirm that it meets our return conditions, we will process your refund. The refund will be issued to the original payment method used for the purchase.
- Processing Time: Refunds typically take 7–10 business days to process once the returned item is received.
- Shipping Fees: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.
4. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process and indicate your exchange request in the initial contact. You may need to place a new order for the exchange item, and once the returned item is processed, a refund will be issued for the original purchase.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@toolvetamax.com or 404-555-0115. We will assist you in processing a return or exchange for a defective product.
- Proof of Damage: Please provide photos of the damaged item and packaging to help us resolve the issue more efficiently.
- Return Shipping for Defective Items: We will cover the return shipping costs for items that are defective or damaged upon arrival.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or final sale items.
- Custom-made or personalized products.
- Opened or used products that are no longer in resalable condition.
7. Cancellation of Orders
You may cancel your order if it has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled. Please contact us as soon as possible at info@toolvetamax.com or 404-555-0115 to request a cancellation.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us:
- Email: info@toolvetamax.com
- Phone: 404-555-0115
- Address: 3794 Brookview Drive,
ToolVetaMax,
Website: toolvetamax.com
