Sales Policy
Effective Date: January 1, 2024

At ToolVetaMax, we are committed to providing our customers with quality products and exceptional service. Our Sales Policy outlines the terms and conditions that govern your purchases and interactions with us. By placing an order on our website, you agree to comply with the following terms.

1. Product Availability

  • In-Stock Items: We strive to keep our product listings up-to-date to ensure availability. However, all items are subject to availability and may be discontinued at any time without notice.
  • Backordered Items: If an item you ordered is temporarily out of stock, we will notify you immediately. You will have the option to wait for restocking, substitute for another item, or cancel the order.

2. Pricing and Payment

  • Product Pricing: All prices are listed in U.S. Dollars and are subject to change at any time without prior notice. Prices do not include taxes, shipping, or handling charges, which will be calculated at checkout.
  • Payment Methods: We accept various forms of payment, including credit cards, debit cards, PayPal, and other secure payment options available at checkout.
  • Payment Authorization: Your payment is processed when you place your order, and you will receive an email confirmation once the transaction is successful. If we are unable to process your payment, we will notify you promptly.

3. Order Processing and Confirmation

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details. This confirmation does not mean your order has been accepted, but it confirms that we have received it.
  • Order Acceptance: A contract of sale is formed only when we process and ship your order. You will receive a shipping confirmation email, which includes tracking details if available.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, which will be displayed at checkout based on your location and preferences. The shipping fee is calculated based on the shipping method and destination.
  • Shipping Times: Shipping times may vary depending on the selected shipping method and your location. While we strive to fulfill orders promptly, we are not responsible for delays caused by shipping carriers.
  • International Shipping: We currently offer shipping within the United States. International shipping may be available on a case-by-case basis. For international orders, customers are responsible for any customs duties, taxes, or fees incurred.

5. Sales Tax

Sales tax will be applied to orders based on your shipping address in accordance with local laws and regulations. The applicable tax rate will be calculated at checkout.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds. Returns must be made within 30 days of receipt of the product, and the item must be in its original condition.

7. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer discounts or promotions. These promotions are valid for a limited time and may be subject to specific terms and conditions.
  • Discount Codes: If you have a discount code, it must be applied at checkout before payment is processed. Discounts cannot be applied after the order has been completed.

8. Cancellations

  • Order Cancellation: If you wish to cancel an order, please contact us immediately. If the order has not been processed or shipped, we can cancel it for you. Once the order has been shipped, it cannot be canceled.

9. Customer Responsibility

  • Account Information: By purchasing through our website, you agree to provide accurate, complete, and up-to-date information, including your name, shipping address, and payment details.
  • Account Security: You are responsible for keeping your account information secure and confidential. You agree to notify us immediately of any unauthorized use of your account.

10. Limitation of Liability

  • ToolVetaMax is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the products purchased. Our liability is limited to the amount paid for the product(s) in question.

11. Changes to This Sales Policy

We may update this Sales Policy from time to time to reflect changes in our business practices, products, or services. Any updates will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

  • Email: info@toolvetamax.com
  • Phone: 404-555-0115
  • Address: 3794 Brookview Drive,
    ToolVetaMax,
    Website: toolvetamax.com